Netiquette

Kajian Tematik IQRO – 6 February 2013
By Dewi Mairiza

Introduction

 

è Netiquette: Internet etiquette.

 

è Netiquette is the ‘golden rules’ or do’s and don’ts of online communication.

Online communication: usenet; mailing lists; blogs; forum; social media; electronic mail; chat; etc.

 

è Commonly used online communication (???): mailing lists; social media, and email.

 

è Why netiquette?

  • Internet membuka informasi tanpa batas yang dapat membuat kebanyakan orang kebablasan dalam menyebarkan dan menerima informasi.
  • Pengguna internet memiliki karakteristik yang beragam: berbagai negara, beragam budaya, bahasa, serta kepribadian yang berbeda2.
  • Pengguna baru yang selalu bertambah setiap saat.

 

Overview: 3 contoh kasus yang muncul karena netiquette.

  • Jebol IT KPU (2004).
  • Prita yang kirim email.
  • Cyber bullying

 

è Formal rules: IETF (Internet Engineering Task Force); RFC 1855 (Network Working Group Intel Corp.).

RFC 1855 (detail):

  • One-to-One Communication
  • One-to-Many Communication

 

However, like many Internet phenomena, the concept and its application remain in a state of flux, and vary from community to community.

 

è The Core Rules of Netiquette (Shea, Virginia., 2003)

 

  1. Remember the Human

Ingatlah orang.

 

Communicating online is different from communicating face-to-face. You don’t have the luxury of gestures, the tone of your voice or facial expressions to support you – you only have words.

 

à Be respectful.

à Before you respond to a posting think to yourself – would you say it to their face? If no, then you need to edit your posting.

à As a rule: always read what you have written before you send it.

 

à Confucius: lakukan kepada orang lain apa yang kamu inginkan orang lain untuk melakukannya padamu. Kenapa? Karena di balik setiap layar monitor itu, ada manusia juga yang punya perasaan seperti kita.

 

  1. Adhere to the same standards of behavior online that you follow in real life

Gunakan standar yang sama dalam berperilaku online seperti dengan yang kita lakukan di dunia nyata.

 

Do not lower your own ethical/personal behavior standards just because you are in cyberspace.

 

à You must never belittle, harass, or vilify others.

 

à No discriminatory comments (racist, sexist or homophobic).

 

  1. Know where you are in cyberspace

Lihat dan perhatikan ‘tempat’ kita berada.

 

Not all online discussion groups are the same. What might be perfectly acceptable in one domain may not be appropriate in another.

 

Misalnya, bergosip di forum milik kamu dan teman-temanmu tentu tidak masalah, lain halnya jika kamu bergosip di forum yang lebih besar dan yang bisa saja menyinggung orang lain.

 

à Perhatikan baik-baik bahasa tulisan seperti penggunaan emoticons, caps lock, ejaan dan sebagainya. Jangan sampai karena typo, orang lain jadi tidak paham atau bahkan sampai marah!

 

Terkait dengan bahasa tulisan, perlu diperhatikan:

  • No all caps

Do not use all caps on the Internet because it is shouting. All caps are considered shouting on the Internet.

 

  • Avoid red font

Menghindari penggunaan font warna merah yang merepresentasikan amarah.

 

  1. Respect other people’s time and bandwidth

Hargai waktu dan bandwith orang lain.

 

Setiap kali hendak mem-posting sesuatu, tanyakan kepada diri sendiri, apakah orang lain butuh info ini? Jika jawabannya tidak, maka tidak usah mem-posting-nya karena ini akan membuang waktu orang lain.

 

à Don’t ramble – get to the point succinctly and don’t post multiple copies of the same response to different threads in the same discussion board.

à Sebelum bertanya ke situs tertentu, baca dulu menu FAQs

 

  1. Make yourself look good online

Jaga image sebaik mungkin.

 

Di Internet, orang melihat kita dari apa yang kita tulis.

 

à When participating in online discussions, you will be judged on your ability to express yourself effectively in writing.

 

à Pay attention to the content of your message and make sure you have researched your material so that you know what you are talking about.

 

à Make sure that your argument is clear and logical.

 

à Keep it simple – be polite — you want to avoid creating any potential misunderstandings.

 

à Not to be offensive online

When you communicate through cyberspace — via email or on discussion groups — your words are written. Any message you send could be saved or forwarded by its recipient. You have no control over where it goes.

 

 

  1. Share expert knowledge

Berbagi pengetahuan.

 

The Internet itself came about because scientists wanted to share knowledge (Shea, 2005) and its rapid growth is due to more of us wanting to share our knowledge.

 

à Don’t be afraid to ask questions and don’t be shy about sharing expert knowledge.

 

à You need to remember to cite your sources and not plagiarize.

 

à Do not share information that you do not have copyright permission for. It is your responsibility to find out more about the relevant University policies.

 

à Jangan sembarangan me-retweet info yang kditemukan di twitter, cek dulu infonya sebelum meneruskan ke orang lain.

 

  1. Help keep flame wars under control

Jaga agar ‘perdebatan’ di bawah kendali.

Flaming: the posting of strongly held opinions that may be deliberately provocative.

 

à Berdebat tentu boleh, tapi jangan sampai terjadi keributan yang besar hanya karena ada orang yang punya pendapat tidak sesuai dengan pendapat kita.

 

  1. Respect other people’s privacy

Hargai privasi orang lain.

 

à Be careful about the content of your messages.

 

àDon’t forward sensitive information to others without the writer’s permission.

  • If you are forwarding or re-posting a message you’ve received, do not change the wording.

 

  • If the message was a personal message to you and you are re-posting to a group, you should ask permission first.

 

  • To; Cc; and Bcc

CC = Carbon Copy. These are email addresses you enter that will be seen by every person you forward or send an email to.

Bcc = Blind Carbon Copy. These are email addresses you enter that will NOT be seen by others you forward or send email to.

 

à You might want to think of using a direct email instead if you want to address a comment to an individual rather than the whole group.

 

à Tidak membajak akun orang lain

 

à Membaca email orang lain.

 

à Punya komplain atau keluhan terhadap pihak tertentu? Sampaikan secara langsung kepada orangnya lewat channel yang tepat.

 

à Tagging photo di situs social media.

 

  1. Don’t abuse your power

Jangan menyalahgunakan ‘kekuasaan’.

 

à Jangan gunakan kekuasaan ini untuk hal yang tidak benar. Misalnya, seorang sysadmin tidak boleh membaca email privat milik seseorang meski ia mampu membuka aksesnya.

 

10. Be forgiving of other people’s mistakes

Maafkan kesalahan orang lain.

 

Kita mungkin sudah mengerti netiquette, tapi bagaimana dengan orang yang baru saja mengenal internet? Tentu mereka bisa membuat kesalahan. Daripada memarahi orang yang tidak mengerti, ajarkan secara baik-baik hingga ia mengerti.

 

à Try not to show off or put people in their place by correcting them publicly.

à Inform them privately and politely.

 

à It’s best to assume that they don’t know any better, rather than they have done it deliberately.

 

àIf it’s a minor error, you may not need to say anything. Even if you feel strongly about it, think twice before reacting.

 

 

Reference

Shea, V. (2005). The core rules of netiquette, Albion Books, San Francisco. (http://www.albion.com/netiquette/corerules.html)

http://www.acerid.com/2013/01/netiquette-etika-di-dunia-maya/

http://tools.ietf.org/html/rfc1855

 

 

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